SHIPPING POLICY – KIYACE

Thank you for shopping with Kiyace. Below is our shipping policy to ensure a clear understanding of our process.

1. Order Processing Time
   All orders are processed within 1 to 3 business days. Orders are not processed or shipped on weekends or holidays.
2. Shipping Time
   Delivery typically takes 7 to 15 business days depending on your location and product availability. Some orders may arrive earlier.
3. Shipping Costs
   Shipping costs are calculated at checkout or may be offered as free shipping on selected products.
4. Order Tracking
   Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.
5. Delays
   Shipping times may be affected by factors beyond our control such as customs, logistics delays, or high demand periods. Kiyace is not responsible for delays caused by third party carriers.
6. Incorrect Address
   Please ensure your shipping address is correct at checkout. Kiyace is not responsible for orders shipped to incorrect addresses provided by customers.
7. Lost or Stolen Packages
   If your package is marked as delivered but not received, please contact your local carrier first. Kiyace will assist where possible but is not responsible for lost or stolen packages after delivery.